BlueGreenPlanet FAQ - Portal

[admin]

BlueGreenPlanet Portal — Frequently Asked Questions

Welcome to the BlueGreenPlanet Oracle. This FAQ covers the member portal: your account, payments, subscriptions, security and support. If you can't find an answer, open a ticket on the Support page or ask here in the Community.

Getting started

How do I sign in?
Enter your username (or email) and password on the sign-in screen. If two-factor authentication is enabled, you'll be asked for a code after your password. Forgotten your password? Use "Forgot your password?" to receive a reset link by email.

My verification email hasn't arrived.
Verification links are sent when you register or change your email address. Check your spam folder first. If it still hasn't come through, an administrator can re-issue a fresh verification email; the previous link then stops working.

Your dashboard

What is the Dashboard?
An at-a-glance summary of your account — recent activity, anything needing attention, and quick links into the areas below.

Personal details & preferences

How do I update my name, contact details or address?
Open the Personal page and click Edit Profile on the Details tab. You can change your name, email, username, phone, company and work details, and your residential and postal addresses, then Save. Changing your email re-triggers verification and notifies your old address.

Where do I manage notifications and display options?
The Preferences tab on the Personal page controls which emails you receive (new editions, renewals, trial reminders, marketing), the on-page assistant (show it, and optionally auto-open it), and display options — Reduce motion, Date format, and Rows per page (5, 10 or 20). Click Save Preferences to apply.

How do I download my data or close my account?
The "Your data" tab lets you download a JSON copy of your profile, addresses, subscriptions, invoices and payments. You can also delete your account there — available only once your balance is settled and you have no active subscriptions.

Payments & invoices

How do I pay an invoice?
Open the Payments page and use "Make a payment": choose the outstanding invoice and pay with a saved card (a 3-D Secure step may appear). Every invoice email also includes a pay-online link.

How do I add or change a card?
Use the "Payment methods" tab on the Payments page to add, remove or set a default card. The Statement tab shows your invoices and payments.

Subscriptions

How do I start a subscription?
On the Subscriptions page, use the Start a subscription tab to choose a product and plan (for example Periodic or Annual) and subscribe.

How do I change, pause, renew or cancel a subscription?
The "Your subscriptions" tab lists what you hold, with its status and next billing date. Each row offers Change plan, Pause (with a resume date) and Resume, Renew, and Cancel. Cancelling keeps your access until the end of the period you have already paid for; it does not refund the current period.

Security

How do I change my password?
Open the Security page, Password tab, and set a new password.

How do I set up two-factor authentication?
On the Security page, Two-factor tab, set up an authenticator app. Once enabled you'll enter a code at sign-in.

How do I sign out of other devices?
The Active sessions tab shows your signed-in devices; "Sign out of every other device" ends them all while keeping your current session active.

Organisation

What is the Organisation page?
It manages your organisation and its people. Details holds the name, type and tax identity (ABN/GST) shown on invoices; Members lists people and their roles (owner, admin, member). Owners and admins also get Billing (settle members' outstanding invoices) and Invite (add a member by email).

Support & community

How do I get help?
The Support page lets you raise a ticket (we reply by email and keep the thread), review Your tickets, or Contact us directly (Support, Sales or Accounts). The Community tab — where you are now — is the BlueGreenPlanet Oracle: browse resources or ask a question.

What is the on-page assistant?
The Portal Assistant (the chat bubble, bottom-right) explains how the portal works and can help with tasks such as cancelling a subscription or emailing the administrator. Use the quick-option pills or type a question; you can export a conversation to PDF from the chat header.